Field tests show this new GPS-verified field operations system reduces mileage by an average of 19% and saves about 20 minutes on every new patient assignment.

SALT LAKE CITY, Oct. 28, 2026 /PRNewswire-PRWeb/ -- BetterRX today announced the launch of BetterVisit™, which helps hospice and home health agencies reduce mileage and labor costs by replacing the patchwork of caseload planning, patient assignment, and mileage reporting tools with one GPS-verified field operations system. In pre-launch field tests, BetterVisit cut mileage by an average of about 19% with optimized routes, and its Smart Patient Assignment saved an average of approximately 20 minutes on every new admission¹. For a busy agency, that time adds up to hours back every week.

For home-based care agencies, travel is one of the largest costs they can control. Agency leaders know mileage reimbursement is not a small line item, and every hour spent driving is paid time not spent with patients. Yet the data behind both costs is incomplete. Mileage is usually self-reported by employees or estimated from address to address, so agencies reimburse what was written down, not what was actually driven. Meanwhile, agencies manually balance caseloads and geography with spreadsheets, maps, and phone calls, without clearly seeing what each assignment will cost in miles and time. BetterVisit is built to close that gap.

"As we grow, we'll get a rush of referrals in one territory, and suddenly one nurse is buried while another has room," said Linda Booker, Administrator at OSPTA. "We used to draw territories based on assumptions and whoever knew the area best. BetterVisit gives us a real picture of where our patients are, so we can rebalance before anyone gets buried. It makes life a lot easier."

The cost isn't only in miles. Capacity is a challenge across home-based care: industry research shows more than 60% of home health providers report turning down referrals². Every referral turned away represents lost revenue, and every hour lost to driving or phone tag reduces an agency's capacity to admit patients.

BetterRX built BetterVisit after hearing about the same coordination gap again and again from the agencies it works with every day. BetterVisit brings territories, patient assignment, routing, and verified mileage into one system:

• Territory Builder. Draws balanced territories based on where clinicians and patients are located, and shows how each change affects every clinician's average mileage.
• Smart Patient Assignment. Uses the agency's territories to recommend the clinician best placed to take each new patient, and shows the miles that patient would add each week before anyone commits.
• Daily Route Optimization. Optimizes routes every day and re-sequences visits automatically when a new patient or unplanned visit is added.
• GPS-Verified Mileage. Records the miles clinicians actually drive, including detours, instead of self-reported or estimated mileage. Visits and mileage that need a second look are surfaced for review before payroll, so leaders review exceptions instead of auditing every log.
• Real-Time Coordination. Shows leaders which clinicians are available and closest when a patient's needs change, so they can coordinate coverage without calling around. The agency still decides who goes.
• Family Updates. Sends families a text when the clinician is on the way, manually or automatically. The family doesn't need to download an app.

"Agency leaders told us the hardest part of their day isn't delivering care. It's coordinating everything around it," said Eric Hemming, President of BetterRX. "They make dozens of decisions a day with incomplete information, and finance teams reimburse mileage they can't verify. BetterVisit gives agency leaders and finance teams the same accurate picture, so clinicians spend less time driving and more time with patients."

For field-based staff such as clinicians, PRNs, and chaplains, BetterVisit means a smarter route between visits, reimbursement for the miles they actually drive, and voice dictation for notes on the spot.

With BetterVisit, BetterRX is once again improving the care experience for hospice organizations. BetterVisit is available now to any hospice agency, whether or not it uses BetterRX for pharmacy services, and will be available to home health agencies in 2027.

To learn more or request a demo, visit www.betterrx.com/bettervisit.

¹ Average results across BetterVisit hospice agency field tests, 2026
² Homecare Homebase, "What Clinicians Are Really Asking For & What It Means for Your Retention Strategy," 2026. Home Health Care News, July 2026.

About BetterVisit

BetterVisit is a GPS-verified field operations system for home-based care agencies. It combines territory building, smart patient assignment, daily route optimization, verified mileage, and family updates to help agencies control travel costs, make the most of clinician capacity, and coordinate care as the day changes. Learn more at www.betterrx.com/bettervisit.

About BetterRX

BetterRX delivers a better hospice pharmacy experience, combining intelligent medication management, hospice-specific local pharmacy coverage plans designed for speed and operational certainty, and top-rated client support to help hospice organizations standardize medication management, improve patient care, strengthen operational efficiency, and achieve more predictable pharmacy spend. BetterRX provides 100% transparent, pass-through pharmacy pricing, giving hospice leaders real-time visibility and control over medication management and pharmacy costs.

Founded in 2007, BetterRX has more than 19 years of exclusive hospice experience. Originally established as a hospice pharmacy serving the Rocky Mountain region, today the company supports hospice organizations nationwide, from independent providers to some of the nation's largest multi-state enterprises. BetterRX is a privately held company with a strategic investment from BVP Forge (Bessemer Venture Partners) to support continued innovation, expand its technology platform, and accelerate long-term growth. BetterRX has earned an "A" Voice of the Customer rating for six years in a row and 99% of clients rate BetterRX as a highly trusted partner. For more information, visit www.betterrx.com.

Media Contact

Steve Greene, BetterRX, 1 855-590-2100, marketing@betterrx.com, www.betterrx.com

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SOURCE BetterRX