Ace Towing, a family-owned towing business in Parramatta operating since 1972, has outlined six practical steps Western Sydney drivers should follow when their vehicle breaks down on the road.

The guidance covers everything from roadside safety to the information to have ready before the tow truck arrives. Ace Towing runs a 24/7 operation with two late-model tilt tray trucks under operator licence 03062, and draws on decades of local experience to help drivers handle one of the more stressful situations they can face behind the wheel.

Step 1: Move Off the Road and Switch on Hazard Lights

If it is safe to do so, drivers should steer the vehicle as far off the travelled lanes as possible, onto a shoulder, a side street or a breakdown bay, before stopping. Hazard lights should go on straight away. It is one of the most important things a driver can do to reduce the risk of a second collision.

Step 2: Stay Behind Barriers and Away From Traffic

Once the car is stopped, occupants should get out on the side away from traffic and move behind a safety barrier or guardrail, or as far from the road as possible. Standing beside a stopped vehicle on a busy road is risky. Keep children and pets well clear of the roadway.

Step 3: Note the Exact Location

Before calling for help, drivers should work out exactly where they are: the road name, the nearest cross street or, on a motorway, the nearest exit. Western Sydney has a dense network of arterial roads, motorways and suburban streets, and a clear location helps the operator of a towing service near me find the vehicle quickly.

Step 4: Call for a Tow and State the Destination

When calling tow truck Parramatta operators, drivers should say where the vehicle needs to go: a preferred repairer, their home or a storage facility. Deciding this in advance avoids confusion at the scene and helps the operator plan the job.

Step 5: Describe the Vehicle Accurately

Towing services Parramatta operators need accurate vehicle details to plan the job. Drivers should mention if the car is a 4WD or AWD, as these are best moved on a tilt tray with all wheels off the road. Any other details, such as visible damage, an engine that won't start or locked wheels, should also be passed on when booking the tow.

Step 6: Remove Valuables Before the Vehicle Is Loaded

Before the vehicle is loaded, drivers should take all valuables out of the cabin and boot, including wallets, laptops, bags and documents. Once a vehicle is secured on the tray, it can't be accessed during the trip.

About Ace Towing

Ace Towing is a family-owned towing business based in Parramatta, operating since 1972. The business provides 24/7 towing across Western Sydney, the Sydney metro area and country NSW using two late-model tilt tray trucks, under operator licence 03062. Bookings and enquiries are handled by phone on 02 9890 9911.

Contact Information:

Ace Towing Parramatta

Parramatta, NSW 2142, AU
Parramatta, New South Wales 2142
Australia

John Grimshaw
+61 2 9890 9911
https://acetowing.com.au